Privacy Policy

SMS Communications and Protected Health Information (PHI)

Supreme Medical Laboratories, LLC (doing business as Biomedix) is a CLIA-certified clinical laboratory committed to protecting the privacy and security of your health information in full compliance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its implementing regulations.

Protected Health Information (PHI)

We collect, use, and disclose your PHI only as permitted or required by HIPAA and other strict healthcare privacy regulations. This includes information such as your name, address, date of birth, medical test results, billing information, and other data necessary to provide laboratory services, process claims, and support your care. We maintain administrative, technical, and physical safeguards to protect the confidentiality, integrity, and availability of your PHI. Unauthorized access, use, or disclosure of your PHI is strictly prohibited.

Mobile Phone Number and SMS Consent

Supreme Medical Laboratories, LLC (doing business as Biomedix) does not sell, share, or disclose end-user mobile phone numbers or SMS opt-in data to third parties or affiliates for marketing or promotional purposes. This information may only be shared with subcontractors or service providers to the extent necessary to deliver the services described in this policy.

When you provide your mobile phone number to Supreme Medical Laboratories / Biomedix—whether through intake forms completed at your healthcare provider's office, patient portals, online registration systems used by your ordering providers, or other authorized channels—you are expressly consenting to receive SMS (text message) notifications related to your account and laboratory services.

These SMS messages are non-promotional and are sent solely for account-related purposes, including:

  • Billing notifications
  • Statements
  • Payment reminders
  • Other service-related updates tied to your laboratory testing and account activity

Message frequency will vary based on your account activity and may range from occasional to more frequent during periods of active billing or follow-up.

Opt-Out and Help

You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will no longer receive SMS notifications (though you may still receive other forms of communication as permitted by law).

For assistance, reply HELP to any message or contact us directly at the phone number or email address provided on your statements or on our website.

Message and Data Rates

Message and data rates may apply according to your mobile carrier plan. Please consult your mobile service provider for details.

By providing your mobile number and consenting to SMS communications, you acknowledge that you are the primary user of the mobile number you supplied and that you understand and agree to the terms outlined above. This consent does not affect your rights regarding your PHI under HIPAA.

For questions about this policy or our privacy practices, please contact our Privacy Officer at the contact information listed on our website or your test results/statement.

Text Messaging Terms

Supreme Medical Laboratories, LLC (doing business as Biomedix) sends non-marketing text messages to patients about appointment reminders, scheduling, billing and payment reminders, and updates related to their care.

Consent

You can opt in by checking the text message consent box on a form on our website, or by giving our office your mobile number and agreeing to receive texts. Your consent is given directly to Biomedix and to no other company. Consent to receive text messages is not a condition of receiving care or making a purchase.

Message frequency

Message frequency varies.

Costs

Message and data rates may apply. Check with your mobile carrier for details about your plan.

Opting out

You can cancel at any time. Reply STOP to any message and we will send one final message confirming you have been unsubscribed. After that, you will not receive any more text messages from us unless you opt in again.

Help

Reply HELP to any message for assistance, or call us at 469-850-0548.

Carriers

Mobile carriers are not liable for delayed or undelivered messages.

Your privacy

We do not share mobile phone numbers or text messaging opt-in data and consent with third parties or affiliates for marketing or promotional purposes.

Last Updated: May 2026 · Supreme Medical Laboratories, LLC dba Biomedix